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Frequently Asked Questions: Wedding Gowns
Weddings dresses are each unique and delicate in their own way. We know that the cleaning, care, or repair of your dress is important to you, and therefore, it is important to us. Explore questions we have received from our customers to determine what services are right for you.
If you still need more assistance, please feel free to contact us. (248) 543-0340 or inquire through our contact form.
I would like to get my wedding gown preserved. Do you perform this service at your facility?
We clean all of our wedding gowns right here in our plant in Berkley, MI. We also invite you to come in and view your gown before we place it into the preservation chest so you know exactly what it looks like and you aren’t left to wonder.
Can you seal my gown in the preservation box?
Yes. We seal your gown in a box made of material that will protect and not harm your dress over time. Our wedding dress specialists understand the specific materials best for your dress and know what materials to avoid in order to protect your dress.
For more information on how to properly preserve your wedding gown, please visit “10 Secrets to Preserve Your Wedding Gown Forever” on our blog.
Does the cleaning process use “perc” – a common dry-cleaning solution used?
No. We have replaced all our past “perc” dry cleaning machines with Poseidon Wet Cleaning (the greenest cleaning method available) and DF2000 (a dry cleaning solvent safe for the environment and your clothes).
Is my wedding gown going to be cleaned separately?
Yes. Your wedding gown is unique and delicate in its own way. We take extra care in protecting your gown and ensuring it is cleaned in a way that is best for your specific dress.
What is the process for removing stains in my dress?
Our cleaning process for wedding dresses:
- Inspection before cleaning
- Select the best cleaning method for your particular dress, materials, and features
- Pre-treating dirty areas and any stains
- Cleaning
- Steaming or pressing to remove wrinkles
- Inspection for quality assurance
To read about our process more in-depth, please visit our wedding dress Cleaning services page.
How much do you charge to preserve my wedding gown?
Every dress is unique in it’s design and material. To receive your risk-free quote for your wedding dress, click here.
Does your service include preservation and cleaning? Or cleaning only?
We provide both cleaning and preservation based on your specific needs. Select the following links below to learn more.
Do spray tan stains come out of wedding dresses?
Spray tans are very difficult to remove. For this reason, it is recommended to ensure your spay tan is dry or taking a shower before wearing a wedding gown. The longer the stain sits on the dress, the harder it will be to remove successfully.
You will want to bring your dress in as soon as possible for a special cleaning process. Unfortunately, there is no guarantee you will be able to fully remove a spray tan from a wedding dress (by dry cleaners or home remedies), especially if the stain has remained on the material for a long period of time. However, our wedding dress experts understand that each dress is made of unique and delicate materials. We will provide high-quality and individualized service to ensure your dress is protected in the cleaning process.
Can you preserve other items like a veil or belt?
Yes. Like wedding dresses, wedding veils and belts are made up of special materials that are treated with care. You can have your veil or belt cleaned and/or preserved.
What does the full ‘box up’ or ‘forever storage’ service include?
Our complete MuseumCare™ preservation service includes expert cleaning, professional pressing or steaming, and meticulous white-glove handling. The cleaned gown is placed in an acid-free, archival-quality preservation chest, backed by an international lifetime guarantee against yellowing and creases.
What kind of ‘storage box’ is used for keeping the dress safe ‘long-term’?
We use a high-quality, acid-free (not just pH neutral) archival chest specifically designed to protect textile heirlooms long-term. This special chest is key to our lifetime guarantee, ensuring your gown remains in pristine condition.
Is my wedding veil or accessories included in the service ‘price’ or ‘cost’?
Our preservation package includes the cleaning and steaming of one standard wedding veil at no additional charge. We will carefully inspect and preserve any detachable accessories, such as sleeves, alongside your gown.
How long does the full ‘preservation process’ typically take?
Typically, the process takes three months to allow for our multi-step cleaning and preservation standards. We provide an estimated completion date at drop-off, but we can often accelerate this timeline for emergencies. These expedited slots are limited and handled on a case-by-case basis—just let us know what you need!
Is there a ‘guarantee’ or ‘warranty’ against the gown yellowing over time?
Yes, we offer a lifetime guarantee against any yellowing or permanent creasing of the gown within the archival preservation chest. This guarantee is backed by the Association of Wedding Gown Specialists.
Member of Association of Wedding Gown Specialists
As a member of the Association of Wedding Gown Specialists, you can be assured that we are the best choice for cleaning your wedding gown!
I’ve had 3 gowns and a handmade blanket cleaned in the last couple of months. All were finished earlier than promised and are flawless and beautiful. Highly recommend !
— Teri Murray
How can we assist you?
Not seeing your question? No problem. Please, feel free to reach out and allow our wedding gown experts at Janet Davis Dry Cleaners to assist you. We would be glad to answer any questions you might have.