Frequently Asked Questions
Have questions about dry cleaning and laundry service? We have the answers you need.
All You Need To Know About Dry Cleaning
For all your general dry cleaning questions, Janet Davis Cleaners is here to be a guide. Explore our FAQ section to learn more about our process and more. Don’t see your question listed? No worries! Call us today at (248) 543-0340 or inquire through our contact form.
What is dry cleaning? How do you clean my clothes without getting them wet?
Dry cleaning is similar to washing but without the water. Dry cleaned garments are cleaned in a machine that looks like a giant washer with one significant difference – instead of using water or anything water-based, a liquid is used that does not contain any water.
Three things cause shrinkage in garments, heat, mechanical action, and moisture. By removing moisture from the cleaning process and replacing it with a liquid that contains no water, garments like your wool pants can now be safely cleaned without shrinkage. Materials like wool and silk generally have to be dry cleaned. By eliminating moisture from the cleaning process, we are able to clean your garments while extending their life.
After your items are cleaned, they are pressed. Pressing is what takes the wrinkles out of your garments.
Why dry clean something instead of washing it at home?
While there are many reasons to send your garments to a professional dry cleaner, the most important reason is to prolong the life of your garments while keeping them looking their best. One of the properties of dry cleaning solvent is that it is much gentler than water on your garments. Another property is that it cleans grease and dirt out of garments much better than with water.
How soon can I have my garments back?
We ask for at least two days to clean and press your garments. However, we can process them faster if requested. If you bring your garments in by 10am, they can be ready by 5pm. If you bring your garments in after that, your garments can be ready the next production day by 5pm (there is no production on Saturday and we are closed on Sunday). Some items, such as wedding gowns and comforters, take longer.
Do you charge a delivery fee for your dry cleaning delivery service?
No! We charge the same price in all of our stores and on our home pick-up and delivery service. We do not charge a pick-up or delivery fee of any kind. by 5pm (there is no production on Saturday and we are closed on Sunday). Some items such as wedding gowns and comforters take longer.
I brought my blouse to another dry cleaner and they couldn’t get the spot out, is there anything you can do?
The simple answer is maybe. A lot factors go into whether a stain will come out or not. Some stains are permanent, some stains can be ‘set’ by improper stain removal, and some stains cannot removed due to the stability of the other dyes (the dyes that are supposed to be there) in the garment. That being said, we employ the best cleaning methods available, use clean solvent in each load, our stain removal specialists have many years of experience along, and we stay current with new clothing trends. All of these tools give us the highest chance for success in stain removal (if the stain can come out). gowns and comforters take longer.
I like to wear my shirts un-tucked, do you leave a tail band impression on the front of the shirt?
Never. We use the most advanced shirt equipment available which uses a vacuum, not a clamp to hold your shirt in place. The result is a perfectly pressed shirt with no impressions from where the press held the shirt in place.
I hate broken buttons on my laundered shirts, what can you do for me?
If we give your shirt back with a broken or missing button, we’ll do two shirts free (in addition to the shirt we missed the button on).
What do you do to ensure my white suit won’t get dingy or turn grey?
In addition to using the proper amount of soap and separating darks from lights, we keep your whites whiter using two methods. First, we distill our cleaning solvent after every load to make sure your clothes get clean, fresh solvent every time. The second thing we do to ensure your white garments stay white is by using separate cleaning machines for light garments and dark garments. This adds another layer of protection against a fugitive dye from changing the color of your white garments.
I have some St. John Knits; can you clean these?
Our cleaning process is an excellent fit for your St. John Knits. As an extra precaution, we measure all of your St. John Knits before cleaning and attach the measurements to the garment. After cleaning, we re-measure to ensure your garments are exactly the same size as when you brought them in. We also cover or remove (and replace) all of your St. John Knits buttons to keep them looking beautiful.
I would like to get my wedding gown preserved, do you perform this service yourselves, or do you send them out?
We clean all of our wedding gowns here at our plant. We also invite you to come in and view your gown before we place it into the preservation chest so you know exactly what it looks like and you aren’t left to wonder. Learn More About Our Wedding Gowns Services.
What is (knit) blocking?
Blocking (knit blocking) is the process of applying moisture (usually steam) and even pressure to change the size or shape of a garment without altering the item but rather by redistributing the knit weave. Blocking can be done after a garment is created or to maintain its appearance, exactly the same size as when you brought them in. We also cover or remove (and replace) all of your St. John Knits buttons to keep them looking beautiful.
How do you handle lost or damaged items, and what is your reimbursement policy?
At Janet Davis Cleaners, we understand how important your clothing and other items are to you, and we take every possible precaution to prevent loss or damage. However, in the rare event that an item is lost, damaged, or misplaced, we have a straightforward reimbursement policy. If the item was lost while in our care, we will take full responsibility and reimburse you for the value of the item. If the item was damaged due to our handling, we will take responsibility and complete the repair for you or reimburse you for any reasonable repair costs. We understand how frustrating it can be to lose or damage an item, and we will do everything we can to make it right.
What are your hours of operation, and is there any flexibility in drop-off or pick-up times?
Our hours of operation are as follows: Monday to Friday: 7:00 AM – 6:00 PM Saturday: 8:00 AM – 5:00 PM Sunday: Closed. We are also closed on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If for any reason you require flexibility with your drop-off or pick-up times, our team is more than happy to work with you to find a solution. Simply give us a call or send us a message and we’ll do our best to accommodate your needs.
What methods of payment do you accept, and are there any additional fees or charges?
At Janet Davis Cleaners, we accept both cash and credit card payments. For your convenience, we utilize STRIPE to process credit card payments, which allows us to accept Visa, Mastercard, American Express, Discover, as well as a host of digital tap-to-pay services like Google Pay and Apple Pay.
What types of garments or fabrics do you clean?
At Janet Davis Cleaners, we offer professional cleaning services for a wide range of garments and fabrics, including wedding gowns. We clean everything from everyday clothing like pants, shirts, and dresses to more delicate items like silks, linens, and wool. We also clean specialty items like formal wear and leather goods. If you have any specific questions about the types of garments or fabrics we clean, please don’t hesitate to give us a call or visit one of our locations. Our trained staff members will be happy to assist you.
How do you ensure that clothes are not damaged during the dry cleaning process?
At Janet Davis Cleaners, we take great care to ensure that your clothes are not damaged during the dry cleaning process. We use the latest dry cleaning equipment and technology to provide gentle yet effective cleaning for your garments. Our experienced staff carefully inspects each item before and after cleaning to ensure that it is properly cleaned and free of any damage. Additionally, we use special techniques for delicate fabrics, embellishments, and trims to minimize the risk of damage. If you have any concerns about the handling of a specific garment, please let us know and we will take extra precautions to ensure its safety.
What is the turnaround time for dry cleaning?
Typically, most dry cleaned items dropped off in-store are ready for pickup after two business days. However, we also offer a same-day service Monday through Friday, as long as you drop off your items by 10 am. For customers who prefer our pickup and delivery service, we have a schedule in place twice a week. It’s essential to note that some larger items, such as comforters, may take up to a week for thorough cleaning and inspection. Similarly, wedding gowns are delicate and require special attention, handling, and time to ensure quality. Therefore, the turnaround time for wedding gowns may vary between 1-3 months.
What are your prices for dry cleaning and other services?
If you’re interested in information about our pricing for dry cleaning and other services, please visit the pricing page located www.janetdaviscleaners.com/pricing/. Our prices vary depending on the garment or item being cleaned and the service selected. If you have any additional questions or concerns, please don’t hesitate to give us a call or visit our location on Woodward in Berkley, MI. Our trained staff members will be happy to provide you with further information.
Do you offer pickup and delivery services?
At Janet Davis Cleaners, we offer pickup and delivery services for our customers’ convenience. Our delivery service is contactless, and we ensure that all garments are returned to you in pristine condition. Based on where you live, our staff will either place you on a Monday/Thursday or Tuesday/Friday schedule. You can send in items on either service day once you setup service. If you have any additional questions regarding our pickup and delivery services, please don’t hesitate to contact us www.janetdaviscleaners.com/about/.
What is your customer service policy?
At Janet Davis Cleaners, we pride ourselves on providing exceptional customer service to all of our clients. We believe that excellent communication, attention to detail, and prompt resolution of any concerns or issues is key to ensuring our customers are satisfied with our services. Our customer service policy includes:
- Prompt response to customer inquiries and concerns
- Ability to track and monitor the status of orders through our online portal
- Friendly and professional interactions with all clients
- Willingness to listen to feedback and take appropriate action to address any issues
- Transparent billing and pricing policies.
We value our customers and are committed to making their experience with Janet Davis Cleaners a positive one.
Do you have experience handling specialty items like formal wear or leather?
At Janet Davis Cleaners, we have extensive experience in handling specialty garments like formal wear and leather. Our experienced staff has the knowledge and expertise to clean and care for these items using the appropriate cleaning methods and materials. If you have any specific questions or concerns, please don’t hesitate to give us a call or visit our location.
Do you offer any guarantees or warranties for your services?
At Janet Davis Cleaners, we are committed to quality service and stand behind the work we do. We offer a satisfaction guarantee on all of our services, and we are dedicated to making any necessary adjustments or corrections to ensure that you are happy with the results. In addition, we are proud to offer an intact shirt button guarantee, which means that if a button is lost or damaged during the shirt laundering process, we will not only fix the button but also clean two additional shirts for free. As a member of the Association of Wedding Gown Specialists, we understand the significance and importance of wedding gowns. For this reason, we offer a lifetime guarantee on preserved wedding gowns. We take great care in preserving and cleaning wedding gowns for our customers, and we are committed to ensuring that your cherished gown retains its beauty and elegance for years to come.
How long have you been in business and what are the reviews from satisfied customers?
Janet Davis Cleaners has been providing exceptional dry cleaning and laundry services to the community since 1938. We are proud of our reputation for quality work and exceptional customer service. We encourage you to visit our Google review page at to see what our satisfied customers have to say about our service.
Do you have any eco-friendly or sustainable cleaning options available?
Yes, at Janet Davis Cleaners, we have a strong commitment to minimizing our environmental impact through the use of eco-friendly and sustainable cleaning options. Our cleaning methods include DF2000 and professional wet cleaning, which can safely and effectively clean your garments without exposing them to harmful chemicals without damaging themv. We are continually researching and implementing new cleaning technologies that are both sustainable and effective.
Do you offer alterations or repairs for clothing items?
Yes, Janet Davis Cleaners offers alteration and minor repairs for clothing items to ensure they fit you perfectly. Our experienced tailors are skilled in making minor repairs that can help extend the life of your favorite garments. We are dedicated to providing our customers with the best service possible and will work closely with you to ensure you are completely satisfied with our alteration and repair services.
What is your process for handling and cleaning items that have stains or odors?
At Janet Davis Cleaners, we know that clothing can become stained or develop odors from both daily wear and extraordinary events. That’s why we have developed a specialized process to handle and clean items that have stains or odors. First, our experienced technicians inspect the garment to determine the type of stain and the best course of action to remove it. Next, the garment is treated with a special pre-treatment solution that is designed to break down and remove the stain. After pre-treatment, the garment is cleaned using our advanced dry cleaning process or wet cleaning process, depending on the material and type of garment. We offer environmentally-friendly wet cleaning for delicate items or customers who prefer a more eco-friendly cleaning option. Our goal is to provide our customers with the highest quality cleaning and restoration services possible, and we are committed to using the latest and most effective cleaning techniques and equipment.
Are there any specific care instructions that customers should follow when preparing clothes for dry cleaning?
We recommend that customers take certain precautions when preparing clothes for dry cleaning to ensure the best possible results. Here are a few tips to keep in mind:
- Check the garment’s care label: Always check the care label on the garment before bringing it in for dry cleaning. The label will provide specific instructions on how to care for the fabric.
- Remove all items from pockets: Before bringing a garment to us for dry cleaning, make sure to remove all items from pockets, such as pens or loose change. This will help to prevent damage to the garment and the dry cleaning machine.
- Point out any stains or spots: If the garment has any stains or spots, make sure to point them out to our staff when you drop it off. This will help us to identify the best treatment method and ensure the stain removal is as effective as possible.
By following these simple tips, you can help ensure that your clothes receive the best possible care during the dry cleaning process.
How do you handle and prevent potential allergens like pet hair or dust from contaminating cleaned items?
At Janet Davis Cleaners, we understand that allergies can be a concern for our customers. We take steps to minimize the risk of allergens such as pet hair or dust from contaminating cleaned items. First, we carefully inspect each garment before cleaning and use specialized machines and products to remove any pet hair or dust. We also keep our facilities clean and well-maintained to prevent any contamination from occurring during the cleaning process. If you have any concerns about allergies or specific sensitivities, please let us know and we will do our best to accommodate your needs.
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